This month’s Spinnaker Property Management Video highlights how Spinnaker handles tenant relations. In it, Mark talks us through how Spinnaker handles renter relations if there is a dispute. In this blog post we’re talking more in depth about how Spinnaker works with tenants to establish and maintain a great relationship.
How Spinnaker Works with Renters
Maintaining Renter Relations
Most of the time the renters that we approve to live in our clients investments are great because of the rigorous screening process that spinnaker applies. However, if there’s ever a dispute over something like use of property or pets, things can get sticky easily. After all, these are people’s people’s homes we’re dealing with, and it can be stressful when things don’t go the way you want them to. Spinnaker Property employs our collective 100 years of property management skills into handle tense situations with compassion are care.
Our Renter Relations Strategy
Our first concern is people. Spinnaker’s compassionate staff aim to really hear the concerns presented by tenants and respond in a way that benefits both parties. We bring our experiences, compassion, professionalism, backed by the law, to help renters get what they want while still keeping the integrity of the agreement.
Each household received a 16-page-long rental agreement that details everything about the property: rent, use of home, pets, parking, noise, grounds, neighbors, etc.. This agreement helps guide our interaction with renters and explain the processes we go through.
Our aim is to maintain client relations while honoring the rental agreement.
Our goal is for our responses to not only be effective in addressing current issues, but also in further encouraging renters to stay in the property beyond the current lease.
Whatever time of day or night a renter calls, spinnaker is able to take that call. We actually enjoy taking theses calls, because we love helping renters solve problems.
Since we take the calls and handle issues, you can to keep your nights and weekends for family and hobbies, trusting that Spinnaker is handling it.
Sadly, not all issues can be solved. If something comes up that can’t be resolved or a compromise can’t be et, we work out a path that sets up all a smooth exit strategy for all parties that benefits everybody. Throughout this process, whether it in ends in an agreement or with an exit, we treat each tenant with dignity and compassion. You will be notified every step of the way.
For more information about how Spinnaker maintains renter relations, contact us today!