Spinnaker’s Response to COVID19

Dear Renters and Owners,

Here at Spinnaker we are dedicated to the health and safety of our staff, families, owners, and tenants. In a effort to do our part to stop the spread of the Covid19 virus we are introducing a closed door, open office policy. While our lobby may be closed to the public we are still available by phone or email. We will accept payments and documents through the mail slot on the office door and as always the online tenant portal is available for you to make payments, contact us, and place work orders. We appreciate your understanding as we implement these new policies and procedures. We ask that you contact us with any questions or concerns about the new policies.

Stay safe and healthy.

Mark Melsness discusses the state of real estate and property management industries despite COVID

Mark keeps a close eye on the real estate market and property management, including his own firm. As an investor and long time real estate expert, he offers keen insights into both.

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Mark, I am writing to thank you for all your help renting my home. You were extremely thorough while explaining the rent process and secured my confidence. I’ll gladly recommend your Property Management services to anyone, to include the Yelp Consumer website. I look forward to working with you again in the future.

Mary

Spinnaker Property Management is absolutely wonderful! Any type of issue that came up, they are readily available (yes, 24/7!). It provides my family with peace of mind. I appreciate the fact that maintenance requests are thoroughly evaluated. There are no cut corners and they make sure it is done right the first time. Their swift responses are cherished. I cannot thank them enough for the excellent follow up. I am extremely thankful for this fabulous team because they are personable yet professional. Also, I appreciate all the various ways they give back to the community!

Tiffany Sadlon

03:50 01 Feb 19

This is BY FAR the best property management group I've EVER been with. We had issues with the people we chose to live with and spinnaker was able to get us a new apartment within a month and made everything as easy and affordable as possible. I wont be leaving Spinnaker for as long as I can help. I'd recommend them to anyone, honestly.

Jake Ohler

16:46 13 Feb 19

The most attentive and well trained TEAM. The best in the area; you will have a peace of mind knowing your investment is being taken care of. Communication is impeccable.

Jessie Melcher

20:22 12 Feb 19

Spinnaker is the nicest, most helpful group of people I've ever had the pleasure of renting through

Tired GanG

16:49 13 Feb 19

I have to say that Spinnaker is the most reliable and professional property management company that we trust for our real estate clients. If anyone we encounter needs any property management needs, we send them to Spinnaker right away! Their team is amazing and they work hard to provide the information needed to help us make decisions. The difference with these folks is that they have a passion for what they do and it shows in every way!

Steven Carbaugh

15:50 15 May 19

He was super helpful in the planning stage and is actively helping to make my project a more profitable investment

joe raquiza

21:39 24 Jul 19

David, the Rockstar handyman, has saved our kitchen twice!! He's a determined and professional Hero!! Thanks, David!!🌈Will and Deb

William Meszaros

22:03 10 Oct 19

I’ve been a tenant for two years. The office and maintenance staff are always friendly and quick to respond if I need anything. The location of my building is in a great spot in town and the other tenants help look out for each other. It’s been a great home for my young daughter and I. Thank you, Spinnaker.

Sarah Reik

21:33 16 Oct 19

David is the best!! So helpful with all our needs.

Sarah Troger

23:06 31 Oct 19

From start to finish our experience with Spinnaker was remarkable. At a time when finding an organization that is truly committed to service is a difficult thing to do, this was exceptional. It started with a fantastic marketing effort. The pictures and write up used to describe our home were spot on. We expected our home to be difficult to rent because it is unique, large and a bit out of most peoples range financially. That was all overcome completely by the manner in which Mark and his team put together the story.Within less than 24 hours we had two inquiries and within two weeks we had a renter. Not only is our renter well-qualified, they are a fit for what the Spinnaker team knew we were hoping for. (This is a home we intend to keep in the family for many years and accordingly we were concerned about how it would be treated. )The Spinnaker team was fantastic to work with throughout the process of showing the home. Once the renter was located, they also provided us with a connection to a fantastic service for cleaning that helped us a great deal in our preparation of the home for the new tenants.Finally, all of the administration - contracts, arrangements for financial transactions etc. - were coached and assisted by the Spinnaker team. This build a lot of confidence for us as well because it’s been years since we’ve had anything to do with a rental and much has changed from a legal perspective.I would highly recommend Mark and his team to anybody whether you’re looking to rent or trying to find tenants for your property

Mike Fischer

16:28 09 Nov 19

I could never have asked for a better experience working with this compan to help me find a home.For a person looking for a place, they made this experience so easy. Not only did they calm my nerves, but they worked in a way that exceeded all hopes that I had. Thank you to Bethany for going out of her way again. Mark too of course

Michael Connor

03:53 11 Dec 19

Very knowledgeable, helpful, and understanding staff that are easy and great to work with. I highly recommend!

Duy Nguyen

22:48 03 Jan 20

As a realtor it is important to me that who I refer out is a worthy company. This past year I have been sending my clients who are in need of rentals as well as my clients who require property management. Mark and his team have been top notch! From customer service, to very difficult situations, this entire team of professionals have exceeded my expectations! There is no one else in this area I would refer out with absolute confidence! Thanks for making me look so good Spinnaker!

Jax Carson

18:10 23 Jan 20

My roommates and I were a bit nervous moving into our first home a couple months ago but we love our new place! The people working at Spinnaker have responded quickly to our questions and concerns and have always spoke to us with kindness. Due to the stay at home order some of us are out of work, it’s not an ideal situation for anyone and has been stressful financially. However, Holly the Operations Manager has been extremely understanding and helpful. We appreciate all that you do, thanks!

Miranda Melendez

22:51 27 Apr 20

I have never felt so comfortable working with anyone like I do with Holly from Spinnaker Property Management. She has been so quick, efficient and professional. Having one bad experience already I was skeptical, but she reassured me that everything was going to work out accordingly. I had a ton of questions and she has answered every single one of them in a way that I can understand and made it a stress free experience. I would recommend Holly and her friendly staff to anyone who is looking for a rental property.

JESSIE BLOCKER

18:17 21 May 20

Im an investor looking to buy property for rentals in Tacoma. Mark was kind enough to meet with me in person at his office for 2+ hours and gave really good insights on rental investments in different areas of Tacoma (I was new to the area). While Im still on the market hunting for properties, will definitely put my properties under his team's management as I build my portfolio.

Prasanth Meiyappan

16:50 31 May 20

Spinnaker has been an amazing business partner, I highly recommend them! From the moment I met Mark, Leandra and the team, I felt like I was working with great people who truly wanted to support a start-up company. They are professional, great communicators and most importantly, they value relationships. We look forward to a long-lasting partnership. Thank you Spinnaker!

Keith W Page

18:45 05 Jun 20

As a new tenant with Spinnaker Property Management, I am amazed at their professionalism and response to concerns. During this COVID pandemic, many businesses have let customer service lapse. Not Spinnaker! From my working with Holly on obtaining the property, to Mark, the owner, and Dean, the Maintenance professional. Every person has been amazing, positive, helpful and kind. Thank you for restoring my faith that a property management company can be a reputable business.

SUSAN MCGUIRE

19:21 15 Jul 20

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Spinnaker’s Response to COVID19

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